Telco Policies

Service Fees

Unfortunately, service fees are non-refundable. Telco will not be responsible for damages or accessories not noted at the time of check in. Feel free to call us anytime on repair status or updates. Please give Telco 48 business hours to reassemble your product from notification of pick up. Products will be considered abandoned and subject to disposal 90 days from notification of repair completion. We simply do have sufficient space to store products for extended periods of time. We apologize for any inconvenience this might cause.

COD Repairs

COD repairs carry a 90 day labor and same parts warranty from date of pick up. This warranty can not be extended. We suggest that you “test” your product soon after picking it up. Manufacturer and extended warranties are valid only if the product is within the warranty period regardless of when previous repairs may have been performed.

Proof of Purchase / Contract

We can not track down proofs of purchase or proofs of contract. If payment is denied for any reason by the warranty company you will be responsible for the denied charges. Most manufacturers void warranties if the unit is tampered with, abused, or damaged by power surge or mother nature.  Accessory orders require prepayment and are sold as is.

Disposal Fees

Due to a change in federal regulations we can no longer dispose of TV’s, microwaves and monitors without incurring a charge. If you decline the estimate we request that you pick these units up or you will be charged a disposal fee of $25 per tube or per monitor/microwave. We thank you for your cooperation in this matter